Stuck because of a delayed flight? Airline Help can guide you through claims and rebooking. Call us at 800-594-4991 (OTA) and get the support you deserve. Delays can be frustrating, especially when you’re on a tight schedule. But when a flight is delayed due to a technical fault, there are rules that can help passengers get compensated. Whether you’re stuck at the airport or missed an important connection, it’s important to understand your rights.

Let’s break it down in simple terms so you know when you can claim compensation, how much you could get, and what steps to take.

What Is a Technical Fault?

A technical fault is a mechanical or system issue that makes the aircraft unfit to fly. This can include:

• Engine problems
• Faulty sensors
• Hydraulic system failures
• Electrical system malfunctions

If a technical defect is not due to extraordinary circumstances, like a lightning strike or bird strike, airlines may be held responsible.

When Can You Claim Compensation?

If your flight is delayed due to a technical fault and the delay is more than 3 hours, you may be eligible for compensation. However, the airline must be at fault. That means the technical issue should not be out of their control.

Key Conditions:

• Flight must be delayed 3+ hours on arrival
• The issue must not be caused by extraordinary circumstances
• You must have a confirmed reservation
• The flight must depart from the EU or be operated by an EU airline to the EU

Tip: Always keep your boarding pass and receipts related to the delay. These are useful when filing a claim.

How Much Compensation Can You Receive?

The amount depends on the flight distance and delay duration:

Distance	Delay Time	Compensation (approx)
Up to 1,500 km	3+ hours	€250
1,500 to 3,500 km	3+ hours	€400
Over 3,500 km	3-4 hours	€300
Over 3,500 km	4+ hours	€600

Note: These are based on EU Regulation 261/2004, one of the strongest in favor of passengers.

What Are Extraordinary Circumstances?

Airlines do not have to pay compensation if the technical fault is caused by:

• Bird strikes
• Volcanic ash clouds
• Sabotage or terrorism
• Political unrest
• Weather conditions

If it’s a regular maintenance issue, airlines can’t use this as an excuse to avoid compensation.

Tip: If the airline tells you the delay was due to a technical issue, ask them for a written explanation. This helps later if you need to file a claim.

How to Claim Compensation

Step 1: Gather Your Documents

• Boarding pass
• Ticket/confirmation email
• Proof of delay (email or announcement photo)

Step 2: Contact the Airline

File a claim directly with the airline first. Use their website’s customer service section. Mention the delay, reason, and request compensation.

Step 3: Follow Up

If you don’t hear back in a reasonable time, send a reminder. Airlines may take time to process claims.

Step 4: Use a Service Provider (If Needed)

If the airline refuses or delays your claim, you can use a third-party service provider like Airline Help to assist.

Need help? Airline Help is here for you! Call us at 800-594-4991 (OTA), and let our team find the best solution for you!

What If the Airline Offers Vouchers?

Sometimes, airlines offer meal vouchers or travel credits. These do not replace your right to monetary compensation. You can accept them, but still ask for the full cash amount you’re entitled to.

Tip: Politely ask the airline agent if the voucher is in place of your EU compensation. If yes, you can decline.

Can You Claim for Connecting Flights?

Yes. If your first flight is delayed due to a technical fault and you miss your connection as a result, you may still claim compensation. This applies when:

• Both flights are on the same booking
• Delay is more than 3 hours at final destination

Tip: Always book connecting flights under one ticket. It protects your rights.

What About Meals and Hotels During the Delay?

If the delay is long, airlines must provide:

• Meals and refreshments
• Two phone calls or internet access
• Hotel accommodation (if overnight stay is required)
• Transportation to/from the hotel

Even if the technical fault is out of their control, these care services must be offered.

Need assistance with rebooking or refunds during delays? Call Airline Help at 800-594-4991 (OTA). We’ll take care of the hard part for you.

U.S. Domestic Flights and Technical Faults

In the U.S., compensation rules are different. Airlines are not legally required to pay for delays caused by technical faults. However, some airlines offer goodwill gestures.

Still, if you were flying from the EU to the U.S. on a European carrier, you may be covered by EU regulations.

Time Limits for Filing a Claim

You usually have up to 2-3 years to file a claim, depending on the country. But it’s better to act quickly so you don’t miss deadlines.

Tip: File your claim within the same year of travel for faster processing.

Final Thoughts

Flight delays caused by technical faults can ruin plans, but you have rights. Compensation laws are designed to protect you when airlines are responsible.

Understanding these rules puts you in control. Keep records, know your entitlements, and if needed—get professional support.

Stuck because of a delayed flight? Airline Help can guide you through claims and rebooking. Call us at 800-594-4991 (OTA) and get the support you deserve.